Frequently Asked Questions
Where do I provide my VIN # ?
You will provide your VIN # after you have completed and paid for your order. You can submit it online, by email, or by phone.
How do I make sure the computer I am ordering is compatible with my vehicle?
Once you complete your order and provide us with the VIN # we will calibrate a module that is specific to your vehicle. We guarantee the part will be a fit for your vehicle and no additional programming is needed.
Will my keys need to be programmed?
No they won't need to be programmed. If you have a SKIM or SENTRY key or any other type key or anti-theft system they will not have to be programmed. Our software will program all this into the computer for you. We guarantee that no additional programming is needed and the module will be fully plug n play.
If your vehicle is a Ford and PATS equipped you may need to get your keys programmed
How does the free warranty work?
1. We ship your order with pre-paid return label.
2. You return your old computer and the warranty is activated.
Will I need to go to the Dealer to do any programming to my computer?
No. No additional programming is needed. All of our computers we sell are plug and play. They are updated with the latest factory software and programmed with your car's VIN.
Will I be able to return my computer in the event it doesn't work?
You will be able to return your part within 60 days if it is returned undamaged in its original condition. You will be given the option of getting a refund or exchanging for another.
How quickly will you ship my computer?
We ship everything within 48 hours after we receive your order and all of your vehicle information, in most cases. We ship everything USPS Priority or FedEx 2 day. Typical transit times are 2-5 days depending on where you live.
How can I pay?
We have a variety of ways you can pay. You can pay with Visa, Mastercard, American Express, and Discover. You may also use PayPal, Western Union, or send us a check or money order to the address below:
Imperial Auto Services
481 James Jackson Ave
Cary, NC 27513